Terms of Service

These Terms of Service (the “Terms”) govern access to and use of the CrewX CRM platform, including its web application, APIs, integrations and related services (collectively the “Platform”). The Platform is operated by Evano Development LLC (“CrewX”, “we”, “us”).

By creating an account, authenticating through a connected provider, or otherwise using the Platform, you agree to be bound by these Terms on behalf of yourself and the organization you represent.

You must be at least 18 years old and legally capable of entering into a binding contract to use the Platform. You are responsible for maintaining the confidentiality of your credentials and for every action taken under your account.

Workspaces are provisioned per customer organization. Only authorized members of that organization may access the workspace.

CrewX integrates with Facebook, Instagram, and the WhatsApp Business Platform (collectively the “Meta Services”) so that businesses can manage their customer conversations from a single inbox. When you connect a Meta Service you authorize CrewX, acting on your behalf, to access the data and perform the actions described in the granted permissions — for example reading Page metadata, sending and receiving messages, and subscribing to webhooks.

You are solely responsible for ensuring that your use of the Meta Services through CrewX complies with the Meta Platform Terms, the Developer Policies, the WhatsApp Business Messaging Policy, and any other policies or applicable law. CrewX is not responsible for the availability, accuracy or behavior of the Meta Services themselves.

“Customer Data” means any content you upload, import, or generate within the Platform, including CRM records, conversations, contacts, leads, notes and media. As between you and CrewX, you retain all rights to Customer Data. You grant CrewX a worldwide, non-exclusive license to host, process, transmit and display Customer Data solely to provide, secure and improve the Platform for you.

You represent and warrant that you have all rights necessary to submit Customer Data and that the submission or processing of Customer Data does not infringe any third-party right or violate any applicable law.

You agree not to use the Platform to:

• Send unsolicited messages, spam, or any content that violates the messaging policies of Facebook, Instagram or WhatsApp.
• Store, process, or transmit sensitive personal data for which you lack a lawful basis.
• Reverse engineer, decompile, or attempt to derive the source code of the Platform beyond what is expressly permitted by law.
• Access the Platform to build or benchmark a competing product.
• Upload malware, harass users, or interfere with the operation of the Platform, our infrastructure or third-party services.

Paid plans are billed in advance on a recurring basis by the payment processor shown at checkout (Stripe, Mercado Pago, or equivalent). Fees are non-refundable except where required by law. We may change prices with at least 30 days of notice before the change takes effect.

You may cancel your account at any time from the dashboard. We may suspend or terminate your access if you breach these Terms, if your account poses a security or policy risk, or if continued service is prohibited by law or by an upstream provider such as Meta.

On termination, we will delete Customer Data from the primary database within a reasonable period in line with our Privacy Policy, unless retention is required by law.

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied. CrewX disclaims all implied warranties including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, CrewX will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill. Our aggregate liability for any claim arising out of or relating to the Platform shall not exceed the fees you paid to CrewX in the twelve (12) months preceding the event giving rise to the claim.

We may update these Terms from time to time. If we make a material change we will notify you by email or by posting a notice within the Platform prior to the change taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of laws principles. Any dispute will be resolved in the state or federal courts located in Delaware, and you and CrewX consent to the personal jurisdiction of those courts.